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Help Centre

Answers for day-to-day questions.

The questions pharmacy and clinic teams ask most, answered below. If yours is not covered, the contact form goes straight into the support queue and the team replies by email.

Quick routes.

The places most questions end up.

Common questions

How do I sign in to Scripter?+

Use the Log in link at the top of this site, or go directly to your portal: practitioners sign in at app.scripter.digital and organisations at org.scripter.digital. If you cannot access your account, contact us and the team will help.

How do I contact support?+

Use the contact form. Submissions go straight into the support queue and the team replies by email. Signed-in users can also raise questions from their portal; both routes reach the same team.

How do I add a new service or PGD to my pharmacy or clinic?+

PGDs are subscribed to per service. Browse the PGD library to see what is available, then contact us to add a subscription; each one includes the clinical template, versioned governance and sign-off tracking.

Who can deliver services under a PGD?+

Not only pharmacists. PGDs can be used by the registered healthcare professions listed in Schedule 16, Part 4 of the Human Medicines Regulations 2012, including pharmacists, nurses, midwives, paramedics, physiotherapists, dietitians, optometrists, radiographers and several others. Each practitioner works within their training scope and needs a current sign-off against the PGD version in force before delivering the service.

How do patients book appointments?+

Patients book online against your real availability and complete the pre-consultation questionnaire before they arrive. The online booking guide explains the journey end to end.

Where is patient data stored and how is it protected?+

The platform is designed to support UK GDPR-compliant management of patient data, with encrypted storage, role-based access and audit trails. The security page covers this in full.

How do I see the platform before committing?+

Book a free 30-minute demo and the team will walk through the platform on a real setup, from booking to consultation to the record it produces.

Still stuck?

Send the details through the contact form and the team will come back to you by email.

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Built for pharmacists, by pharmacists.